These General Conditions govern the use of our website and the purchase of products from Padel Shop (www.padelshopkwt.com). By placing an order or browsing our platform, you agree to the following terms:

✅ 1. Authenticity of Products

All products sold on Padel Shop are 100% original and sourced directly from official brands or their certified distributors. We do not sell replicas or unauthorized items.

📦 2. Product Availability

All products are subject to availability. In rare cases, if a product becomes unavailable after your order is placed, we will contact you immediately to offer a refund, replacement, or alternative.

💳 3. Payment Terms

• We accept KNET, Visa, MasterCard, Apple Pay, bank transfers, and cash on delivery (within Kuwait only).

• Payments via Tabby are available for eligible customers.

• All transactions are processed securely.

🚚 4. Delivery & Shipping

• Orders within Kuwait are delivered within 2 hours, same-day, or next-day depending on your selection.

• GCC and international shipping is handled via Aramex and takes 2–9 business days based on destination.

• Padel Shop is not responsible for delays caused by third-party logistics providers or customs authorities.

🔁 5. Returns & Exchanges

• Products can be returned or exchanged within 14 days if unused, with original packaging intact.

• The grip wrap must not be removed.

• Return shipping is the customer’s responsibility unless there’s an error from our side.

• Full details are available in our [Return & Refund Policy].

🛡️ 6. Warranty

• We provide warranties against manufacturing defects only.

• Warranty claims are submitted to the original brand for approval.

• Final decision rests with the brand; Padel Shop facilitates the process only.

⚖️ 7. Legal Jurisdiction

• These terms are governed by the laws of the State of Kuwait.

• Any disputes will be handled exclusively by the competent courts in Kuwait.

🛒 8. Commercial Use

• B2B clients (clubs, retailers, resellers) are welcome.

• Special pricing and bulk ordering options are available — contact us directly for quotations.

🔒 9. Limitation of Liability

• Padel Shop is not liable for indirect, incidental, or consequential damages.

• We are not responsible for misuse of products or harm caused by improper use.

• Delays in delivery caused by third-party couriers are out of our control.

📧 10. Contact Us

For inquiries, complaints, or support, contact us via:

• WhatsApp: +965 50773577

• Email: [email protected]

Padel Shop – Trusted by players. Backed by professionals.